Six Ways to Pay Utilities
Residential and Commercial utility bills for City water, sewer, and garbage services are prepared bi-annually for flat rate accounts and quarterly for metered accounts.
1. Cheque, Cash, or Debit Card
Payments may be made in person by cheque, cash, or debit card at the City Hall Service Centre during regular working hours:
City Hall Service Centre
1100 Patricia Boulevard
Prince George, BC V2L 3V9
Phone: 311 (or 250-561-7600 outside city limits)
Email: 311@princegeorge.ca
Hours:
- Monday to Friday - 8:30am to 5:00pm
- Closed on statutory holidays
After-Hours Payments
Cheques may be left in drop boxes located at either City Hall entrance for after-hours payments.
Do not leave cash in drop boxes.
2. Mail
Cheques may be mailed to City Hall at the following address:
City of Prince George
1100 Patricia Boulevard
Prince George, BC V2L 3V9
Canada
Payments sent by mail must be received at City Hall by the due date. Postmarked by the due date is not accepted as on time.
3. Online or Telephone Banking
-
Set up the City of Prince George as the payee.
-
Enter your utility account number.
-
Check to ensure the payment was successful.
- If a payment takes more than three days to process or the amount has not been deducted from the account, check your bank transactions and/or refer to your financial institution for assistance.
Please allow up to three business days processing to ensure payment is made on time.
4. Financial Institution
Utilities may be paid in person at banks and credit unions that offer payment services.
5. By Credit Card Using PayTM Canada
Utility bills may be paid by credit card using the PayTM Canada mobile app. Credit cards are not accepted at the City Hall Service Centre. Please allow up to five days for payments to be processed.
How to Pay with PayTM Canada
- Download the PayTM Canada mobile app from the Google Play Store or the Apple App Store.
- Search for "Prince George(City)" under Utilities and set as the payee.
- Enter the account number, name, and the amount due.
- Review the details and proceed to checkout.
6. Pre-Authorized Monthly Plan
Utility bills may be paid through a pre-payment plan. Residents may complete an application form and submit it in person at the City Hall Service Centre:
City Hall Service Centre
1100 Patricia Boulevard
Prince George, BC V2L 3V9
Canada
A void cheque, direct deposit form, or counter cheque must be provided with the application form.
Change Banking Information or Cancel a Pre-Payment Plan
To change banking information or to cancel a pre-payment plan, fill out the pre-payment plan change form (either as a downloadable PDF or through a web form), print the document, and submit it in person at the City Hall Service Centre.
Change in Mailing Address
For mailing address changes to property taxes or utilities accounts, complete the mailing address change online form (either as a downloadable PDF or through a web form) or mailing address change editable PDF and submit it in person at the City Hall Service Centre.
Receive Utilities Bills by Email
Sign up for a MyCity account to receive utilities bills by email, view past and current bills, check account payment histories, and more. To get started, you will need:
- A valid email address.
- A paper copy of a utility bill with account number.
Utilities Due Dates
Flat Utilities
| 1st Period | January | June | April 5, 2019
|
| 2nd Period | July | December | October 4, 2019
|
-
A 10 per cent penalty will be applied to all bills past the due date.
Metered Utilities
4th Period (2018)
| October
| December
| March 1, 2019
|
1st Period (2019)
| January | March | May 31, 2019
|
2nd Period (2019)
| April | June | August 16, 2019
|
3rd Period (2019)
| July | September | November 22, 2019
|
4th Period (2019)
| October | December | February 28, 2020
|
-
A 10 per cent penalty will be applied to all bills past the due date.
Residential Flat Utility Rates
January to June
Due April 5, 2019
|
Water | $249.66 | $274.63 | $186.18 | $204.80 |
|---|
|
Sewer | $228.00 | $250.80
| $174.00
| $191.40
|
|---|
|
Small Garbage | $74.50 | $81.95 | $74.50 | $81.95 |
|---|
|
Medium Garbage | $98.00 | $107.80 | $98.00 | $107.80 |
|---|
|
Large Garbage | $119.00 | $130.90 | $119.00 | $130.90 |
|---|
|
Small Total |
$552.16 |
$607.38 |
$434.68 |
$478.15 |
|---|
|
Medium Total |
$575.66 |
$633.23 |
$458.18 |
$504.00 |
|---|
|
Large Total |
$596.66 |
$656.33 |
$479.18 |
$527.10 |
|---|
July to December
Due October 4, 2019
| Water | $249.66 | $274.63 | $186.18 | $204.80 |
|---|
| Sewer | $228.00 | $250.80
| $174.00
| $191.40
|
|---|
| Small Garbage | $74.50 | $81.95 | $74.50 | $81.95 |
|---|
| Medium Garbage | $98.00 | $107.80 | $98.00 | $107.80 |
|---|
| Large Garbage | $119.00 | $130.90 | $119.00 | $130.90 |
|---|
| Small Total | $552.16 |
$607.38 |
$434.68 | $478.15 |
|---|
| Medium Total |
$575.66 |
$633.23 | $458.18 |
$504.00 |
|---|
| Large Total | $596.66 |
$656.33 |
$479.18 |
$527.10 |
|---|
Metered Utility Rates
The commercial and residential metered rates for 2019 are:
-
Water - $2.52 per 4,546 litres
-
Sewer - $4.01 per 4,546 litres
Capacity Charges
A capacity charge for each quarterly period is a flat rate charge based on meter size.
Up to 19 millimetres (3/4 in.)
| $54.42
|
25 millimetres (1 in.)
| $168.62
|
38 millimetres (1-1.5 in.)
| $364.42
|
51 millimetres (2 in.)
| $1,041.66
|
76 millimetres (3 in.)
| $2,260.13
|
102 millimetres (4 in.)
| $6,451.35
|
152 millimetres (6 in.)
| $13,808.37
|
203 millimetres and larger (8+ in.)
| $24,896.93
|
Garbage
For commercial garbage collection enquiries, please contact the City at 250-561-7600.
| Dwelling Unit | 1 | 4 | $45.12
|
| Church | 1 | 4 | $45.12
|
| All Other Categories | 2 | 4 | $112.20
|
Garbage Bin Exchange and Cart Credit
There is a $30.00 container exchange fee to switch to a larger garbage bin. There is no fee to change to a smaller size. New home owners have a six month grace period to exchange containers without needing to pay the fee.
A cart credit will be issued for residents who do not want a cart physically stored on their property.